Snap Rent Appraisal Terms of Service — Effective 1 September 2026. Operated by Daniel West, ABN 99 570 025 706, 76 Chaprowe Rd, The Gap QLD 4061.
1. About these Terms. These Terms govern snaprentappraisal.com, the property manager portal, property owner experiences, QR codes and links, mail-out services, and related services (the "Service"). Our Privacy Policy forms part of these Terms.
2. Acceptance. You agree to these Terms by creating a Property Manager Account, starting a subscription, or otherwise using the Service. If acting for an organisation, you confirm you're authorised to bind it.
3. What Snap Rent Appraisal does. A technology and lead-management platform allowing property managers to create branded links/QR codes so property owners can submit property info, photos and contact details requesting an appraisal.
4. Not a property manager or valuer. Snap Rent Appraisal does not act as a property manager, provide formal valuations, guarantee appraisal amounts, or provide financial/legal advice. Appraisals are provided by the relevant property manager, not Snap Rent Appraisal.
5. No agency relationship. Participating property managers are independent businesses, not employees or property managers of Snap Rent Appraisal.
6. Property manager eligibility. You warrant your account information is accurate, you hold any licences required for your activities, and you will comply with applicable laws and deal fairly with homeowners.
7. Property manager profile content. You're responsible for the accuracy of your uploaded branding, stats and claims, and for ensuring they comply with advertising and consumer laws.
8. Property owner eligibility. Submitters must be 18+, have authority to submit the property, and provide accurate information.
9. Property photographs. You grant Snap Rent Appraisal a licence to host, process and transmit uploaded photos to operate the Service. Avoid photographing sensitive personal information.
10. Property owner information and contact. You may use property owner info to respond to the rental appraisal request; separate consent is required for unrelated marketing, and you must comply with Spam Act/Do Not Call requirements.
11. Partially completed submissions. Cold/Cool leads must be treated with the same confidentiality as completed submissions.
12. Transferring a lead. Leads must not be sold or transferred to another property manager without the property owner's consent or a lawful basis.
13. Subscriptions. Billed monthly in advance, auto-renewing, no lock-in. Cancelling prevents the next renewal; access continues until the paid period ends.
14. Trials. Free trial periods convert automatically to the paid plan disclosed at signup unless cancelled first. Payment details may be required upfront.
15. Cancellation. Takes effect at the end of the current billing period.
16. Refunds. Fees paid are generally non-refundable except as required by the Australian Consumer Law.
17. Pricing changes. Future price changes come with reasonable notice; you may cancel before they apply.
18. Failed payments. We may retry payment or suspend access until resolved.
19. Lead volume and quality. We don't guarantee lead volume, exclusivity, property owner accuracy, or any conversion/financial outcome.
20. Mail-out services. You're responsible for approving artwork and claims; delivery quantities/dates are estimates via third-party fulfilment providers.
21. Referral program. Credits require genuine referrals; self-referrals and fraud are prohibited and may result in reversal.
22. Acceptable use. No unauthorised account access, scraping, circumventing limits, malware, fabricated leads, or selling property owner data.
23. Snap Rent Appraisal IP. We retain ownership of the platform, software and branding. You receive a limited licence to use the Service.
24. Property manager branding licence. You grant Snap Rent Appraisal a licence to use your name, headshot, logo and branding to operate the Service on your behalf.
25. Third-party services. We rely on providers including Supabase, Cloudinary and Stripe, which may experience outages outside our control.
26. Availability. We aim for reliable service but don't guarantee uninterrupted availability.
27. Changes to the Service. We may improve or discontinue features; material reductions to a paid plan come with reasonable notice.
28. Suspension. We may suspend access for fraud, security risk, non-payment, or serious breach of these Terms.
29. Termination. You may cancel anytime; we may terminate for serious breach or business reasons with reasonable notice.
30. Data after closure. Export your data before closing your account; we delete or de-identify information per our retention procedures afterward.
31. Australian Consumer Law. Nothing here excludes non-excludable consumer guarantees.
32. Limitation of liability. Snap Rent Appraisal isn't liable for indirect losses (lost management fees, commissions, profit). Aggregate liability is capped at your fees paid in the prior 12 months, or AUD $500, whichever is greater.
33. Property manager indemnity. You indemnify Snap Rent Appraisal against claims caused by your unlawful use of property owner data, unlawful marketing, or breach of these Terms.
34. Privacy. Handled per our Privacy Policy. You acknowledge property owner data can be highly sensitive and must be handled accordingly.
35. Complaints and disputes. Contact admin@snaprentappraisal.com first; parties should attempt good-faith informal resolution.
36. Governing law. Queensland, Australia.
37. Changes to these Terms. We may update these Terms; material changes affecting paid customers come with reasonable notice.
38. General. Invalid provisions don't affect the rest. Accounts aren't transferable without our consent.
39. Contact. Snap Rent Appraisal Australia, operated by Daniel West, ABN 99 570 025 706, 76 Chaprowe Rd, The Gap QLD 4061. admin@snaprentappraisal.com
Full legal text: snaprentappraisal.com/terms.html
